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Terms and Conditions

Classic Crockery Event Hire agree to hire, deliver and collect the items detailed in your hiring contract to you. You agree to repack all the items hired using the boxes provided. You agree to be CHARGED if Classic Crockery Event Hire have to pack items, if more than 30 minutes is spent on site (unless specific instructions have been agreed in the notes section on your quotation or contract), items are damaged or missing.
These terms and conditions apply to a Hirer who order’s online, in person, by email or over the telephone. By paying the part or all of the hire charge you the Hirer and the Payment Card Holder are agreeing to these terms and conditions and authorise (DG Trading Limited) Classic Crockery Event Hire to debit the payment card provided to cover any charges and subsequent financial losses that apply. As your order is bespoke and we select items to created a bespoke package for you, you are not covered by the distance selling regulations.

The standard rental period is between 1 to 4 days and may not normally exceed 30 days. Any extension to the rental period must be agreed and specified in the hiring contract, extra charges may apply for hiring periods over 5 days. Unauthorised extensions to the rental period will be charged at the current rates plus a daily £50 penalty. The minimum charge for any rental is £200.00 plus VAT.

Reduction of Order Value

When a deposit is paid, you have secured all of the items on your quotation. It is not possible to reduce the order value or items required prior to the event as the items could have been made available for other customers to hire. If you wish to add more items over and above your original order we will check the availability but cannot guarantee they will be available.

Delivery and Collection

Classic Crockery Event Hire will deliver and collect all items to an address of your choice, the cost of this service is based on the distance by road between our warehouse and the delivery address and includes the London Congestion Charge where applicable. The transport costs are based on the location and the time of the delivery and collection, please remember we have to do 4 trips, two to deliver there and back and the same to collect from you.

The Hirer is welcome to collect and return items to our warehouse Monday to Friday 8am to 5pm, Saturday between 9am and 12 noon by appointment. We cannot accept returns at our warehouse on a Sunday or a Bank Holiday.

Our standard delivery or collection time on site is 30 minutes, if our driver and vehicle are required to wait for or are on site for more than 30 minutes we charge £15 per 15 minutes. We cannot drive our vans on un-made roads, tracks or fields unless the Hirer gives express permission for us to do so however, if our vehicles get stuck on site the Hirer is liable for the vehicle recovery charges at cost plus a 15% administration charge and our drivers waiting time at £15 per 15 minutes plus any damages payable by Classic Crockery Event Hire to subsequent customers who are expecting deliveries or collections.

A Hirer who wishes to have goods delivered / collected within London Congestion Charge zone are charged at the prevailing rate. If parking charges or fines are incurred by our delivery / collection vehicle these will be deducted from your deposit.

Item Substitution

We hire some items that are one off or are of a unique nature. If you have hired one of these items and they are damaged or lost, we will contact you and offer a similar item if available. If you are not satisfied with the substitution we will credit you for the hire cost of the item. No other compensation will be payable by Classic Crockery Event Hire.

Classic Crockery Event Hire agrees to rent items to the Hirer for the period stated in the rental agreement. The rented items shall at all times remain the property of Classic Crockery Event Hire. The Hirer must insure the rented items as the Hirer is liable and responsible for the items during the rental period that commences from the time the items are collected by the Hirer or delivered to the Hirer by a representative of Classic Crockery Event Hire. The hire period finishes when the goods are returned by the Hirer and checked by Classic Crockery Event Hire at their warehouse. For the avoidance of doubt, items returned by a 3rd party such as by post or courier are not counted as returned until Classic Crockery Event Hire have checked them for damage at their warehouse. In this case a delivery signature does not count as the items being returned and checked to Classic Crockery Event Hire and you accept charges may still apply.

When the items are delivered to the Hirer, the Hirer shall inspect the items and sign Classic Crockery Event Hire’s delivery note. In the event of any missing or damaged items, the Hirer shall note this on the delivery note and contact us on 0203 095 9818 immediately. If the Hirer fails to do this, the items will be deemed to have been delivered or collected from our warehouse in a clean and undamaged condition. If no one is available to check the items, again the items will be deemed to have been delivered in a clean and undamaged condition.

When Classic Crockery Event Hire collects the rented goods, they should be properly packed in the boxes they were delivered in. If Classic Crockery Event Hire feels the items are not safe for transit and has to re-pack the items, this will incur additional charges of £15 per 15 minutes. Please use the packaging supplied.

Wash Up Service

When you return items that we ask that you rinse the items to remove food and drink remnants to prevent you being charged to replace items that cannot be cleaned. The risks that we would ask you to help us minimise are: 1. Dried food and drink on crockery, cutlery and glassware. 2. Foods that stain crockery, especially if they contain colour additives or natural acids e.g. turmeric, vinegar or lemon.

Dirty items with dried food on them need to be washed for longer at a higher heat which risks damaging the items. We have very high hygiene standards, if these cannot be met due to stained or damaged items you will be charged for a new item. We charge 20% of the Rental fee to wash the items hired.

Terms of Payment

When a Hirer places an order, Classic Crockery Event Hire ask for a non-refundable deposit of 50% of the Rental fee to secure the items, if an order is placed within 7 days of the event Classic Crockery Event Hire would ask for 100% of the Rental fee which is not refundable. If the Hirer cancels the order prior to the delivery day for whatever reason the damage deposit, delivery and washing up fee will be refunded but not any rental fees paid. If the order is cancelled on the day during the hire period the full amount is due including delivery and washing up. No items are considered confirmed until a deposit has been paid.

If the Hirer wishes to discuss an order, please call us on 0203 095 9818 and email us at hire@classiccrockery.co.uk as soon as possible. No variations to order or delivery or collection arrangements can be taken by warehouse staff or drivers.

The £200 damage deposit is charged at the time of hire, this will be returned once items have been returned and checked for any damage or loss. The Hirer will be informed if there is any damage, missing or substituted items. The replacement cost for missing and or damaged items, crates and packaging is payable by the Hirer. The retail cost of each item will be deducted from the Hirers deposit or the card provided as to secure the damage deposit. You the Hirer and the card owner are liable for any charges and give Classic Crockery event Hire permission to collect any monies owed from the card provided. The Hirer and the card owner agree to these terms and conditions when the order is placed.

Interest at the rate of 4% a year above the base lending rate of National Westminster Bank Plc will be added to any monies owed if the invoice is not paid within 30 days.

On demand, Classic Crockery Event Hire costs, including reasonable legal fees where permitted by law, incurred in collecting payments due from Hirer under the Agreement. Value added tax and all other taxes and levies on any of the charges listed above, as appropriate. The Hirer is responsible for all charges, even if they have asked someone else to be responsible for them e.g. a caterer, hotel, party planner or venue. The Hirer and card owner agree to pay reasonable fees owed to Classic Crockery Event Hire including charges due as a result of financial loss.


Classic Crockery Event Hire’s total Liability to the Hirer under and/or arising in relation to any agreement shall not exceed 2 times the amount of the Rental and charges for Services (if any) under that agreement or the sum of £500 whichever is the higher. The Hirer will indemnify Classic Crockery Event Hire against any claims made for damage to person or property.

Classic Crockery Event Hire shall have no Liability to the Hirer if, without just cause, any monies due in respect of the rented items have not been paid in full by the due date for payment.

Nothing in this Contract shall exclude or limit the Liability of the Supplier for death or personal injury due to the Supplier’s negligence nor exclude or limit any other type of Liability which it is not permitted to exclude or limit as a matter of law.

Any defective rented goods must be returned to the Supplier for inspection if requested by the Supplier before the Supplier will have any Liability for defective Hired Items.

Governing law

The Agreement is governed by the laws of England. Any dispute may be submitted to the non-exclusive jurisdiction of the English courts. If any provision of this Agreement is or becomes invalid or unenforceable the remaining provisions shall not be affected.